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Assistant Director of Exam Services

(Posted on 12/05/2018)

Position requirements:

Location:

  • This position is located at the Alexandria, Virginia office. The work must be performed onsite at this location.

CLASSIFICATION

  • Full-time

Education:

  • Bachelor’s degree in business-related major

Experience:

  • Minimum three years’ first-level supervisory experience running a production-oriented work site. Call center experience a plus.
  • One to two years’ experience working with relational databases a plus.

Knowledge, skills and abilities:

  • Excellent customer service, communication and conflict resolution skills.
  • Superior organization, time management and multi-tasking skills.
  • Understanding of call center fundamentals and key performance indicators.
  • Strong computation, research and analysis skills.
  • Ability to meet strict deadlines.
  • Ability to motivate and supervise staff in a production-oriented atmosphere.
  • Proficient in MS Office.
Learn more about this opening by downloading the full Assistant Director of Exam Services.