Continuing Competence Associate

(Posted on 12/13/2016)

Position requirements:

Location:

• This position is located at the Alexandria, Virginia office. The work must be performed onsite at this location.

CLASSIFICATION

• Full-time

Education:

• Bachelors Degree in a related discipline is preferred

Experience:

• 5 – 10 years customer service and technical assistance experience
• 5 or more years’ experience in the software development process (requirement gathering, UAT testing, etc) preferred
• Must be proficient with Microsoft Office Suite as well as have substantial experience with online interfaces and systems

Knowledge, skills and abilities:

• Ability to think creatively and resourcefully to enhance and improve products and services. 
• Ability to think analytically and problem-solve. 
• Ability to gather and interpret relevant data and information. 
• Ability to work in a dynamic environment where day-to-day tasks vary and constantly evolve 
• Collaborates and works effectively with team members, customers, users and stakeholders. 
• Suggests areas for improvement in processes and proposes possible solutions. 
• Excellent customer service and conflict resolution skills. 
• Excellent verbal and written communication skills. 
• Superior attention to detail. 
• Superior organization, time management and multi-tasking skills. 
• Ability to initiate, coordinate, follow-though and complete tasks and projects. 
• Capable of being an independent thinker who also works comfortably in a team.