Assistant Director of Exam Services

(Posted on 12/05/2018)

Position requirements:

Location:

• This position is located at the Alexandria, Virginia office. The work must be performed onsite at this location.

CLASSIFICATION

• Full-time

Education:

• Bachelor’s degree in business-related major

Experience:

• Minimum three years’ first-level supervisory experience running a production-oriented work site. Call center experience a plus.
• One to two years’ experience working with relational databases a plus.

Knowledge, skills and abilities:

• Excellent customer service, communication and conflict resolution skills.
• Superior organization, time management and multi-tasking skills.
• Understanding of call center fundamentals and key performance indicators.
• Strong computation, research and analysis skills.
• Ability to meet strict deadlines.
• Ability to motivate and supervise staff in a production-oriented atmosphere.
• Proficient in MS Office.