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Rescheduling, Canceling, No-Shows and Refunds

If I cancel my examination, do I receive a refund of the sitting fee I paid to Prometric?

You must contact Prometric in order to receive a refund of your sitting fee.

You may cancel or reschedule your examination 30 or more days prior to your appointment at no charge by calling the number for Prometric as provided in your “Authorization to Test” letter.

If you cancel or reschedule your appointment 5 to 29 days prior to your examination date, you will be charged a reschedule fee of $50 by Prometric.

If you cancel or reschedule your examination less than 5 days before your appointment, fail to appear for your scheduled examination, or arrive late and are refused admission, you will forfeit the entire Prometric sitting fee.

Cancellation/Reschedule Period Cancellation/Rescheduling Fee
30 or more days before examination date No charge
Between 5 and 29 days before scheduled examination date $50 per cancellation/reschedule (to be collected by Prometric)
Less than 5 days before the examination date, no-show for examination date, or arrive more than 30 minutes after the scheduled start time and are refused admission The full Prometric Sitting Fee for the canceled/rescheduled examination

This section applies to the Prometric sitting fee only. To receive a refund of your FSBPT examination fee please see the information on withdrawing your registration.

Are refunds available for no-shows?

A refund of your examination fee, less the processing fee, is available if you do not show up for your examination, as long as the refund is requested by your examination date. See the information below on withdrawing your registration.

If I apply for the examination, but do not take it, will I receive a refund?

If you are unable to take your scheduled examination for any reason, you can withdraw your registration. You will receive a refund only if you withdraw your registration from the FSBPT any time up to the day of your fixed-administration. The refund will be less a processing fee.

If you fail to withdraw your registration by your test date, you will forfeit your examination fee and will be required to register and pay again to schedule another test date.

How do I withdraw if I decide I do not want to or cannot take the examination?

If you wish to withdraw your registration, you must notify FSBPT by completing the online Withdrawal Request. To withdraw your registration, please go to and select “Our Services” and then “Withdrawal Request.”
The Withdrawal Request must be submitted online to FSBPT no later than your test date shown on your “Authorization to Test” letter. During the withdrawal process you will have two options: 

  1. Withdraw from your current exam and receive a refund. You will receive a refund of your examination fee, less a processing fee, back to the credit card you used when registering for the examination.
  2. Register for another examination date. You can withdraw from one examination and register for another examination date in one step. A processing fee will apply.
Withdrawal Period NPTE Withdrawal Processing Fee
30 or more days before examination date $50
Less than 30 days before examination date $120

What happens if I have registered and paid for the examination through FSBPT but the licensing authority does not approve my registration?

In cases where you are deemed ineligible by a jurisdiction licensing authority or are not made eligible by the jurisdiction approval deadline for your chosen examination, FSBPT will refund its portion of the examination fee, less a processing fee of $50.

NOTE: The total amount you pay to apply for licensure with your jurisdiction may include fees not related to testing. Individual licensing authorities establish these additional fees. FSBPT does not receive these fees and thus cannot refund them. FSBPT also cannot refund any fees paid to Prometric.


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