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Rescheduling, Withdrawing, and No-Shows

There are two steps that must be completed if you want to cancel your exam registration:

  1. Cancel your testing appointment with Prometric, and
  2. Withdraw your registration from FSBPT.

How do I cancel or reschedule my appointment with Prometric?

Once you have scheduled a testing appointment with Prometric, you can use the links in the Scheduling section on your FSBPT Dashboard to change your exam location or appointment time, depending on availability, or to cancel your appointment. You can only reschedule your exam appointment within the testing window shown on your ATT letter.

If you no longer wish to test in a specific testing window, you must cancel your appointment with Prometric. Canceling your testing appointment with Prometric does not automatically cancel your exam registration in FSBPT’s system.

Prometric’s cancellation and rescheduling fees can be found in the table below:

Days before Cancellation/Rescheduling


30+ days before scheduled exam

No Charge

5–29 days before scheduled exam


Less than 5 days before scheduled exam

Full Sitting Fee

How do I withdraw from an exam with FSBPT?

You can withdraw from an exam from your FSBPT dashboard by clicking on “Withdraw from an Exam” in the Services menu. You will be given the option to request a refund or to apply the exam fee to a future exam registration. Regardless of your decision, a processing fee will apply:

If you withdraw from an exam…

The processing fee is…

30 days or more before exam day


Fewer than 30 days before exam day


You can withdraw from an exam up until the end of the testing window. After that date, you will no longer be able to withdraw from the exam, and you will forfeit your exam fee.

What happens if I don’t show up for my exam appointment?

If you do not appear for your scheduled exam appointment, or if you are not allowed to test due to lack of qualifying ID, you will be marked as a “no-show” in Prometric’s system and will forfeit the scheduling fee paid to Prometric. However, you are still able to withdraw from the exam and secure a partial refund of your FSBPT exam fee as long as you withdraw by the end of your testing window (see above).

FSBPT does not make exceptions to testing due to illness. If you are sick on the day of your exam, you will need to withdraw from your exam to receive a partial refund of your exam fee. If you do not withdraw, you will forfeit your full fee.

No-shows do not count against your annual or lifetime testing limits.